Exchange and Returns (Money Back Guarantee)
If when you
receive your product(s), you are not completely satisfied you may return the
items to us, within 45 days for refund. Returns will take approximately 5
working days for the process once the goods have arrived. The precise length
depends on the payment provider used (e.g. PayPal, credit card company, etc).
Items must be in their original packaging, all the original boxes must be
intact and included, along with all packaging materials, manuals, blank warranty
cards, plus all accessories and documents provided by the manufacturer.
You must first
contact us and be in receipt of a return merchandise authorisation (RMA) number
before sending any item back. Any product returned without a RMA number will
not be refunded.
The money back
guarantee does not cover volume/wholesale and customized orders.
Shipping back to phiawx
is paid for by the customer. We are in general unable to refund you postal
fees.
Any product
returned found not to be defective can be refunded within the time stated
above. Goods found to be tampered with by the customer will not be replaced but
returned at the customer's own expense.
By default, the
refund amount cannot exceed the original order amount paid to phiawx.
Non-Returnable
Discounted products can not refunds or replacements
will be made.